Customer Support Representative - escalations (Minneapolis, MN)

We are growing our team at Clearpath West Environmental Services Group and adding a Customer Support Representative whose main responsibility will be escalations. You would join a large organisation of about 981 people based in Minneapolis. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including recycling loads, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with recycling loads. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Minneapolis. • Applications are reviewed on a rolling basis.