Customer Support Representative - escalations (Minneapolis, MN)

Westbrook Meridian Banking Services is a community-focused bank in Minneapolis serving households and small businesses, and we need a Customer Support Representative to lead our escalations. You would join a large organisation of about 888 people based in Minneapolis. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including deposit accounts, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with deposit accounts. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Minneapolis. • We will tell you what to expect at each step of the hiring process.