Customer Support Representative - escalations (Minneapolis, MN)

We are growing our team at Foxglove Orchard Legal Group and adding a Customer Support Representative whose main responsibility will be escalations. We are a close group and share the work. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including trust accounts, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with trust accounts. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Minneapolis. • We reply to every applicant.