Customer Support Representative - escalations (Minneapolis, MN)

Ironwood Lantern Auto Group operates automotive service and parts businesses around Minneapolis, and we need a Customer Support Representative to lead our escalations. Service hours are steady. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including parts orders, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with parts orders. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Minneapolis. • We will tell you what to expect at each step of the hiring process.