Customer Support Representative - escalations (Minneapolis, MN)

Cedar Junction Water Authority is looking for a Customer Support Representative. The job centres on escalations for pipe repairs, and it would suit someone who likes steady, practical work. You would join a small organisation of about 13 people based in Minneapolis. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including pipe repairs, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with pipe repairs. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Minneapolis. • We will tell you what to expect at each step of the hiring process.