Customer Support Representative - escalations (Milwaukee, WI)

Greenridge Haven Manufacturing is a Milwaukee manufacturer supplying regional industrial customers, and we need a Customer Support Representative to lead our escalations. You would join a large organisation of about 751 people based in Milwaukee. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including machine downtime, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with machine downtime. • Bilingual English and Spanish. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in Milwaukee. • We reply to every applicant.