Customer Support Representative - escalations (Milwaukee, WI)

Harborlight Ember Financial is looking for a Customer Support Representative. The job centres on escalations for payment disputes, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including payment disputes, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with payment disputes. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Milwaukee, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.