Customer Support Representative - escalations (Milwaukee, WI)

Rivermark Pike Auto Group operates automotive service and parts businesses around Milwaukee. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of about 608 people based in Milwaukee. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including customer estimates, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with customer estimates. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Milwaukee. • We reply to every applicant.