Customer Support Representative - escalations (Milwaukee, WI)

Westbrook Harbor Transit Planning helps transport agencies around Milwaukee design routes and schedules. We are hiring a Customer Support Representative to take on escalations. We like people who ride the bus and notice when things do not work. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including fare systems, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with fare systems. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Milwaukee. • Applications are reviewed on a rolling basis.