Customer Support Representative - escalations (Milwaukee, WI)

Harborlight Drift Inspection Services Group is looking for a Customer Support Representative. The job centres on escalations for certifications, and it would suit someone who likes steady, practical work. You would join a small organisation of about 62 people based in Milwaukee. What you will do • Resolve billing and account issues, including certifications, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with certifications. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • On site in Milwaukee, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.