Customer Support Representative - escalations (Milwaukee, WI)

We are growing our team at Rivermark Drift Transit Planning and adding a Customer Support Representative whose main responsibility will be escalations. You would join a large organisation of about 798 people based in Milwaukee. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including accessibility audits, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with accessibility audits. • Bilingual English and Spanish. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in Milwaukee. • We reply to every applicant.