Customer Support Representative - escalations (Milwaukee, WI)

Highbridge Maple Property Management is looking for a Customer Support Representative. The job centres on escalations for vendor invoices, and it would suit someone who likes steady, practical work. You would join a small organisation of about 23 people based in Milwaukee. What you will do • Resolve billing and account issues, including vendor invoices, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with vendor invoices. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Milwaukee, with some flexibility after the first few months. • We reply to every applicant.