Customer Support Representative - escalations (Milwaukee, WI)

Westbrook Union Transit Planning Group is looking for a Customer Support Representative. The job centres on escalations for survey data, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including survey data, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with survey data. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Milwaukee. • We reply to every applicant.