Customer Support Representative - escalations (Miami, FL)

We are growing our team at Clearpath Timber Financial and adding a Customer Support Representative whose main responsibility will be escalations. Career paths are clear. What you will do • Resolve billing and account issues, including regulatory reports, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with regulatory reports. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Miami. • We reply to every applicant.