Customer Support Representative - escalations (Miami, FL)

Cedar Lakeside Transit Planning helps transport agencies around Miami design routes and schedules. We are hiring a Customer Support Representative to take on escalations. We like people who ride the bus and notice when things do not work. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including ridership counts, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with ridership counts. • Bilingual English and Spanish. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in Miami. • Applications are reviewed on a rolling basis.