Customer Support Representative - escalations (Miami, FL)

Silverline Ember Housing Group is looking for a Customer Support Representative. The job centres on escalations for waiting lists, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including waiting lists, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with waiting lists. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Miami. • We will tell you what to expect at each step of the hiring process.