Customer Support Representative - escalations (Miami, FL)

Greenridge Linden Facilities is looking for a Customer Support Representative. The job centres on escalations for safety inspections, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including safety inspections, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with safety inspections. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Miami. • We will tell you what to expect at each step of the hiring process.