Customer Support Representative - escalations (Miami, FL)

Greenridge Beacon Water Authority Group supplies drinking water and treats wastewater for Miami and nearby communities. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of more than 1,000 people based in Miami. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including meter reading, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with meter reading. • Bilingual English and Spanish. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in Miami. • We reply to every applicant.