Customer Support Representative - escalations (Miami, FL)

Westbrook Bridge Transit Planning is looking for a Customer Support Representative. The job centres on escalations for ridership counts, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including ridership counts, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with ridership counts. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Miami. • Applications are reviewed on a rolling basis.