Customer Support Representative - escalations (Memphis, TN)

We are growing our team at Stonegate Harbor Transit Planning and adding a Customer Support Representative whose main responsibility will be escalations. We value plain explanations. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including service alerts, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with service alerts. Working arrangement • Full-time, Monday to Friday. • On site in Memphis, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.