Customer Support Representative - escalations (Memphis, TN)

Silverline Wren Banking Services is looking for a Customer Support Representative. The job centres on escalations for account openings, and it would suit someone who likes steady, practical work. Most people here started in a branch and stayed. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including account openings, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with account openings. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Memphis. • We reply to every applicant.