Customer Support Representative - escalations (Madison, WI)

Westbrook Fern Arts Center is looking for a Customer Support Representative. The job centres on escalations for volunteer programmes, and it would suit someone who likes steady, practical work. You would join a large organisation of about 654 people based in Madison. What you will do • Resolve billing and account issues, including volunteer programmes, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with volunteer programmes. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Madison. • We will tell you what to expect at each step of the hiring process.