Customer Support Representative - escalations (Madison, WI)

Stonegate Quill Inspection Services is looking for a Customer Support Representative. The job centres on escalations for certifications, and it would suit someone who likes steady, practical work. You would join a small organisation of about 61 people based in Madison. What you will do • Resolve billing and account issues, including certifications, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with certifications. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Madison. • We will tell you what to expect at each step of the hiring process.