Customer Support Representative - escalations (Madison, WI)

Amberfield Corner Markets Group operates grocery and general-merchandise stores around Madison. We are hiring a Customer Support Representative to take on escalations. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including online orders, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with online orders. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Madison. • Applications are reviewed on a rolling basis.