Customer Support Representative - escalations (Louisville, KY)

We are growing our team at Greenridge Harbor Telecom Group and adding a Customer Support Representative whose main responsibility will be escalations. You would join a large organisation of about 764 people based in Louisville. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including billing accounts, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with billing accounts. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Louisville. • We will tell you what to expect at each step of the hiring process.