Customer Support Representative - escalations (Louisville, KY)

Redstone Corner Medical Group is looking for a Customer Support Representative. The job centres on escalations for training materials, and it would suit someone who likes steady, practical work. You would join a small organisation of about 139 people based in Louisville. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including training materials, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with training materials. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Louisville, with some flexibility after the first few months. • We reply to every applicant.