Customer Support Representative - escalations (Louisville, KY)

We are growing our team at Greenridge Beacon Water Authority Group and adding a Customer Support Representative whose main responsibility will be escalations. Our work is invisible when it goes well, and we are proud of that. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including meter reading, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with meter reading. Working arrangement • Full-time, with a steady weekday schedule. • On site in Louisville. • We will tell you what to expect at each step of the hiring process.