Customer Support Representative - escalations (Louisville, KY)

Greenridge Bright Financial is a financial-services company in Louisville. We are hiring a Customer Support Representative to take on escalations. You would join a small organisation of about 149 people based in Louisville. What you will do • Resolve billing and account issues, including customer onboarding, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with customer onboarding. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Louisville. • We will tell you what to expect at each step of the hiring process.