Customer Support Representative - escalations (Louisville, KY)

Ironwood Hollow Inspection Services is an inspection company in Louisville with field technicians and lab staff, and we need a Customer Support Representative to lead our escalations. Training and certification are paid for. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including test reports, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with test reports. Working arrangement • Full-time, Monday to Friday. • On site in Louisville, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.