Customer Support Representative - escalations (Little Rock, AR)

Fernwood Quill Telecom is looking for a Customer Support Representative. The job centres on escalations for outage reports, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including outage reports, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with outage reports. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Little Rock, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.