Customer Support Representative - escalations (Little Rock, AR)

We are growing our team at Northwind Cedar Telecom and adding a Customer Support Representative whose main responsibility will be escalations. Technicians and office staff share information daily. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including network equipment, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with network equipment. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Little Rock. • Applications are reviewed on a rolling basis.