Customer Support Representative - escalations (Little Rock, AR)

Cedar Inspection Services provides independent inspection and testing for industry across Little Rock. We are hiring a Customer Support Representative to take on escalations. You would join a small organisation of about 67 people based in Little Rock. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including certifications, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with certifications. • Bilingual English and Spanish. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in Little Rock. • Applications are reviewed on a rolling basis.