Customer Support Representative - escalations (Little Rock, AR)

Silverline Corner Medical is a Little Rock company producing monitoring and surgical equipment. We are hiring a Customer Support Representative to take on escalations. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including training materials, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with training materials. Working arrangement • Full-time, with a steady weekday schedule. • On site in Little Rock, with some flexibility after the first few months. • We reply to every applicant.