Customer Support Representative - escalations (Little Rock, AR)

Clearpath Harbor Arts Center Group is looking for a Customer Support Representative. The job centres on escalations for exhibitions, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including exhibitions, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with exhibitions. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Little Rock. • Applications are reviewed on a rolling basis.