Customer Support Representative - escalations (Little Rock, AR)

Clearpath Umber Civic Services supports public agencies in Little Rock with budgeting, records and programmes, and we need a Customer Support Representative to lead our escalations. Benefits and stability attract long tenure. What you will do • Resolve billing and account issues, including public records, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with public records. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in Little Rock. • We will tell you what to expect at each step of the hiring process.