Customer Support Representative - escalations (Las Vegas, NV)

Summit River Housing is looking for a Customer Support Representative. The job centres on escalations for lease compliance, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Las Vegas. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including lease compliance, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with lease compliance. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Las Vegas. • We reply to every applicant.