Customer Support Representative - escalations (Las Vegas, NV)

Harborlight Loom Medical designs and makes medical devices in Las Vegas. We are hiring a Customer Support Representative to take on escalations. Documentation is part of the craft. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including device records, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with device records. • Bilingual English and Spanish. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • On site in Las Vegas. • Applications are reviewed on a rolling basis.