Customer Support Representative - escalations (Las Vegas, NV)

Northwind Pine Financial is looking for a Customer Support Representative. The job centres on escalations for loan applications, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including loan applications, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with loan applications. Working arrangement • Full-time, with a steady weekday schedule. • On site in Las Vegas. • We will tell you what to expect at each step of the hiring process.