Customer Support Representative - escalations (Las Vegas, NV)

Rivermark Fern Telecom is looking for a Customer Support Representative. The job centres on escalations for billing accounts, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including billing accounts, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with billing accounts. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Las Vegas. • We will tell you what to expect at each step of the hiring process.