Customer Support Representative - escalations (Las Vegas, NV)

Greenridge Kestrel Markets Group operates grocery and general-merchandise stores around Las Vegas. We are hiring a Customer Support Representative to take on escalations. We like people who know our customers by name. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including pricing, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with pricing. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Las Vegas, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.