Customer Support Representative - escalations (Las Vegas, NV)

Nova Glen Banking Services Partners is a community-focused bank in Las Vegas serving households and small businesses, and we need a Customer Support Representative to lead our escalations. You would join a small organisation of about 103 people based in Las Vegas. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including loan files, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with loan files. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in Las Vegas, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.