Customer Support Representative - escalations (Knoxville, TN)

Rivermark Keystone Telecom is looking for a Customer Support Representative. The job centres on escalations for customer tickets, and it would suit someone who likes steady, practical work. You would join a large organisation of about 262 people based in Knoxville. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including customer tickets, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with customer tickets. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Knoxville. • Applications are reviewed on a rolling basis.