Customer Support Representative - escalations (Knoxville, TN)

Clearpath Oak Inspection Services Group is looking for a Customer Support Representative. The job centres on escalations for certifications, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including certifications, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with certifications. Working arrangement • Full-time, with a steady weekday schedule. • On site in Knoxville. • We reply to every applicant.