Customer Support Representative - escalations (Kansas City, MO)

Cedar Stone Telecom builds and runs fibre and wireless networks in the Kansas City area, and we need a Customer Support Representative to lead our escalations. We invest in training. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including service installations, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with service installations. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Kansas City. • We will tell you what to expect at each step of the hiring process.