Customer Support Representative - escalations (Jacksonville, FL)

Highbridge Harbor Freight Group coordinates shipments and warehousing around Jacksonville, and we need a Customer Support Representative to lead our escalations. On-time is the promise and we work hard to keep it. What you will do • Resolve billing and account issues, including dock schedules, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with dock schedules. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Jacksonville. • We will tell you what to expect at each step of the hiring process.