Customer Support Representative - escalations (Jackson, MS)

We are growing our team at Summit Fern Telecom and adding a Customer Support Representative whose main responsibility will be escalations. We keep people connected and take outages personally. What you will do • Resolve billing and account issues, including customer tickets, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with customer tickets. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in Jackson. • Applications are reviewed on a rolling basis.