Customer Support Representative - escalations (Indianapolis, IN)

Clearpath Hollow Freight Group is looking for a Customer Support Representative. The job centres on escalations for customer tracking, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including customer tracking, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with customer tracking. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Indianapolis. • Applications are reviewed on a rolling basis.