Customer Support Representative - escalations (Indianapolis, IN)

We are growing our team at Cedar Loom Insurance Group and adding a Customer Support Representative whose main responsibility will be escalations. You would join a large organisation of about 486 people based in Indianapolis. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including claims, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with claims. Working arrangement • Full-time, on a regular day shift. • On site in Indianapolis. • We will tell you what to expect at each step of the hiring process.