Customer Support Representative - escalations (Indianapolis, IN)

Northwind Mill Transit Planning Group helps transport agencies around Indianapolis design routes and schedules, and we need a Customer Support Representative to lead our escalations. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including service alerts, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with service alerts. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Indianapolis. • We reply to every applicant.