Customer Support Representative - escalations (Indianapolis, IN)

Northwind River Housing Group provides affordable homes and support services around Indianapolis, and we need a Customer Support Representative to lead our escalations. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including waiting lists, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with waiting lists. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Indianapolis, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.